1. How long will my service take?
A typical service call (Virus removal, Spyware Removal & Internet installation/troubleshooting, etc.) takes about 1 hour. Should your computer problem require more then an hour, we will typically “flat rate” your invoice, or we will ask you to bring your computer to our shop. A typical invoice rarely exceeds 3 hours.
Note: (Data Recovery may take considerably longer.)
2. Is your service guaranteed?
Yes. We stand behind our service and repair 100%. If the technician is unable to remedy your computer issue, we’ll come back at no extra charge. If we still cannot fix your problem there is no charge to you.
3. Can I drop off my computer for a faster repair or discount?
Yes. Call us first to arrange for an shop repair.
4. What if my problem only takes 30 minutes to resolve? Am I still charged for a full hour?
Yes. However, if your service call is completed quickly you can ask the technician to look at other potential problems or answer any questions you might have about your system. Fractions after the first hour are billed in 15 minute increments.
5. How do I best prepare for my service call?
To make best use of the technicians time we recommend you make a list of all the problems you are experiencing with your system, and have all manuals, software CD’s and any other information about the computer readily available.
6. I purchased my computer used and I don’t have any of the original software or drivers available. Can you still help me?
Yes. Typically a technician will be able to restore your original applications, data and serial numbers without having the original software CD’s or manuals.
7. My company is looking to hire a computer specialist, do you offer monthly contracts?
Yes. Please call 602-332-2116 and ask.
8. Do you charge for “travel time”.
No. Our rate is inclusive of travel time, parking and tolls.
9. What is your hourly rate?
We charge $39 per hour and bill in 15 minute increments after a minimum of one hour. The first our is billed at $79 per hour to cover for our travel time and expense. If you are a mile or less from our location then the first hour will be billed also at $39.
